👉 Terms & Conditions & Privacy Policy - Connection Kickstart™ Program

Connection Kickstart™ Terms & Conditions

We currently offer two tiers of coaching:

Connection Kickstart™ All Access – available internationally (outside of Ireland), designed as our main program launching 17th September 2025.
Connection Kickstart™ Coaching (Ireland only) – individual coaching sessions for local clients, covered under Irish insurance rules.

Please read the terms that apply to your program carefully. The Premium Access program terms are listed first, followed by Irish-only coaching terms.

Premium Access Programs (International)

(this goes before your current “Individual Sessions (Ireland)” section)

1. Program Overview

Connection Kickstart™ Premium Access includes:

7 weekly sessions (to be completed within your agreed timeframe)
Access to the Skool community for Q&A sessions and resources
‘Anytime’ support via Buzz secure messaging
Completion Bonus cashback eligibility (see below)

2. Payment & Refunds

Payment secures your place in the Premium Access program.
30-Day Money Back Guarantee: If you are not satisfied within 30 days of payment, you may request a full refund by contacting thespeechgrove@gmail.com.
Completion Bonus: Clients may receive up to £500 cashback if all program requirements are met (7 sessions attended weekly, check-in forms completed, testimonial + LinkedIn recommendation provided, and 3 books purchased).
Missed Sessions: Sessions are sold as part of a complete package, not individually. Missed sessions are not refundable and disqualify clients from the completion bonus. Clients retain access to Q&A and resources regardless.
Instalment Plans: Clients choosing instalments remain liable for the full program fee after the 30-day guarantee. The maximum bonus on instalment plans is £250.

3. Cancellations & Deferrals

Requests to pause or defer sessions may be considered in exceptional circumstances.
Failure to complete the program within the agreed timeframe forfeits completion bonus eligibility.

4. Use of Materials

All resources, recordings, and documents are for personal use only and may not be copied or shared.

5. Receipts

International clients receive Stripe receipts for their own records.
Insurance claims outside Ireland are the responsibility of the client.

6. Technology & Conduct

Sessions are delivered via Zoom unless otherwise stated. Clients are responsible for ensuring access to Zoom, Skool, and Buzz. Respectful conduct is expected in all communications.

7. Final Clause

Refunds are only available under the 30-day money-back guarantee or as part of the completion bonus. No other refunds will be issued.

Standard Coaching (Ireland only)

Last updated: 26th August 2025

These Terms apply to all users of this website and coaching clients of Carolyn Webb, Early Communication Specialist and Parent Coach.

1. Coaching Services Only

Connection Kickstart™ provides parent coaching, not therapy or formal assessments. Carolyn Webb is a CORU-registered Speech & Language Therapist in Ireland, but international coaching clients are supported exclusively through a non-clinical coaching model. These services are not intended to diagnose or replace individual therapy.

2. Client Responsibility

Coaching outcomes depend on individual participation, reflection, and application of strategies. Clients are encouraged to seek a local Speech and Language Therapist or Healthcare Provider for long-term support or diagnosis.

3. Payment & Cancellations

Individual Sessions (Ireland):

Payment is required at the time of booking and is non-refundable.
Clients may reschedule a session free of charge up to 24 hours before the scheduled start time.
Cancellations made within 24 hours of the session are non-refundable and cannot be rescheduled, except in exceptional circumstances and at the discretion of the coach.
If a session is not attended and no prior notice is given, the session is forfeited.

Connection Kickstart™ Premium Access Programs (3-month and 6-month packages):

All Premium Access Parent Coaching Programs (including both 3-month and 6-month packages) are covered by a 30-day money-back guarantee, beginning from the date of first payment.
If you are not satisfied for any reason within this time, you may request a full refund in writing by contacting thespeechgrove@gmail.com
After 30 days, payments are non-refundable, and your access to coaching resources remains active for the full program duration.
In exceptional situations, clients may request to pause their program or defer remaining sessions. These requests will be considered on a case-by-case basis.

By choosing the monthly payment option, you are committing to the full program fee. Payments are collected monthly for convenience, but the full amount remains payable after the 30-day guarantee period has passed.
By completing payment, you confirm that you have read and agree to these terms.

4. Use of Materials

Any program materials, recordings, or resources shared during coaching are for personal use only and may not be copied, distributed, or reused without written permission.

5. Receipts & Insurance

Irish clients receive dated receipts for insurance purposes, available on request.
International clients receive Stripe payment receipts for their own records.
Clients are responsible for verifying insurance eligibility in their own country.

6. Platform Use

Sessions are currently delivered via Zoom. If transitioned to another platform, clients will be notified. Clients are expected to ensure a reliable internet connection and a quiet, private setting for sessions.

7. Changes to Terms

Terms may be updated from time to time. Continued use of the website or participation in coaching services implies agreement to the latest version.

Privacy & Cookie Policy

Last Updated: 18th June 2025

This page outlines how The Speech Grove / Connection Kickstart™ collects, uses, and protects your data — including cookie use and third-party tools. It also outlines Terms of Service.

1. Data Controller Contact

If you have any questions, contact: Carolyn Webb
Email: thespeechgrove@gmail.com
Phone: +353 89 403 4184

2. What Information Is Collected?

Personal data collected includes:

Contact details (name, address, phone, email, DOB)
Medical/developmental history
Educational/clinical records
Communication recordings (audio/video, with consent)
Administrative/attendance info
Financial records (e.g. invoices, card payments)
Background intake forms via ActiveCampaign
Calendly booking details (including Stripe payments)

Digital data collected includes:

Website usage data (via Google Analytics)
Cookie preferences (via CookieYes)
Email opens and clicks (via ActiveCampaign + Zapier integration)
Newsletter interactions, including embedded YouTube content

3. Where and How Information is Collected

Directly from parents/guardians or clients
Through online forms (ActiveCampaign)
Via automated tools (Google Analytics, Calendly, Zapier)
Through third-party content (e.g. embedded videos)

4. How Your Information is Used

To provide clinical and educational services
To contact you about appointments, updates, or changes
To process payments and manage finances (Stripe, Revolut, Paypal)
To maintain secure records as per GDPR and Irish law
To deliver newsletters and manage mailing list interactions (Connection Corner)
To analyse website performance and improve content/services

5. Use of Cookies

We use cookies for:

Essential site function (form handling, security)
Analytics (Google Analytics 4)
Embedded content functionality (Google Drive, YouTube, Calendly)
Consent management (via CookieYes)

See our full Cookie Policy below for more details.

6. Legal Basis for Processing

We process personal data based on:

Consent (e.g. intake forms, newsletter sign-ups)
Contractual necessity (e.g. therapy sessions)
Legal obligations (e.g. Revenue compliance)
Legitimate interest (e.g. improving our services)

7. Data Retention

Clinical and coaching records related to children are retained until the child reaches age 25, or for 8 years after the last contact, whichever is longer. This is in line with CORU guidance and ensures that we can respond appropriately to any legal, regulatory, or professional accountability queries that may arise after therapy or coaching has concluded.
Financial records: Retained for 6 years in accordance with Revenue requirements. If financial documents contain identifiable clinical information (e.g. name, address, or date of birth of the child), they may be retained in line with clinical record retention guidelines (i.e. until the child is 25 or 8 years after the last contact, whichever is longer) for legal defence purposes.
Contact & consent forms: 6 years (or longer for child protection)
Financial records: 6 years (per Revenue guidelines)
Contact & consent forms: 6 years (or longer for child protection)

8. Data Security

Electronic files stored on password-protected devices
Physical files kept in locked cabinets
External apps (Google Drive, Dropbox, Calendly, Stripe, Zapier, etc.) are used securely and with limited access
Carolyn Webb is the sole controller of all client data

9. Your Rights

You have the right to:

Access your data
Correct inaccurate data
Request deletion
Withdraw consent
Object to processing
Lodge a complaint with the Data Protection Commission

Requests can be made via email: thespeechgrove@gmail.com

10. Third-Party Tools We Use (and may use in future)

The Speech Grove uses or may use:

ActiveCampaign (forms, newsletters)
Buzz (secure client messaging)
Googlemail (emails)
Skool (course module hosting and community)
Zapier (automation)
Google Drive (video storage and viewing)
YouTube (embedded content)
Calendly (booking)
Stripe, Revolut, Paypal (payments)
CookieYes (cookie banner)
Google Analytics (analytics)
WeTransfer, Dropbox, Google Calendar, iCloud (as required)

We cannot guarantee the privacy policies of third-party services. We recommend reviewing each service’s privacy policy directly.

11. Consent and Updates

Consent is collected via:

Digital intake and consent forms
Cookie banners
Newsletter sign-up checkboxes

You can withdraw consent at any time. This policy may be updated from time to time. The latest version will always be available at thespeechgrove.com.

12. Cookie Policy Details

We use cookies to improve your experience and help us understand how visitors use our site. This section explains what cookies are, how we use them, and your choices regarding their use.

What are cookies? Cookies are small text files stored on your device when you visit a website. They help websites function properly and collect information to improve services.

Cookies used on our site may include:

Essential cookies – required for basic site functionality (e.g. security, form handling)
Analytics cookies – help us understand how visitors interact with the site (e.g. via Google Analytics)
Marketing/Functional cookies – used by embedded content or third-party tools to improve user experience (e.g. videos, bookings, payments)

Examples of Tools That May Use Cookies:

Google Analytics 4 – for anonymous traffic insights such as:
- Pages visited and time spent
- Device type and browser
- Approximate geographic location
- How you arrived (e.g. social media, search, referral)
- Clicks, scrolling, and navigation paths
  This data helps us improve our site content and user experience. Google Analytics does not collect personally identifiable information.
ActiveCampaign – for form tracking and email interaction analytics
Zapier – supports background automation between services (e.g. when a booking is made, it triggers a follow-up email via ActiveCampaign). Does not use tracking cookies directly, but processes user input across tools.
Google Drive / YouTube – if videos are embedded on the site
Calendly – for appointment booking and timezone detection.
- Calendly may also connect to tools like Google Calendar to ensure appointments are correctly scheduled. These integrations do not set marketing cookies.
Stripe / Paypal / Revolut – for secure online payments
CookieYes – to remember your cookie preferences

13. Managing Your Cookie Preferences

We only use cookies after obtaining your explicit consent in accordance with GDPR. Third‑party tools—including Google Analytics, embedded videos, Stripe payments, and calendar links—are only activated after you choose to accept cookies. If you decline, you will still be able to use our website, but these features will be disabled.

You can accept or reject non-essential cookies using our cookie banner. You may also adjust your browser settings or revisit the “Cookie Settings” link in the footer at any time.

We do not sell or share your personal data. Visitors from all countries can review or adjust their cookie preferences using the banner or settings link provided.

For more about how we handle personal data, see the full details above.

To request access or deletion of your personal data, or if you have concerns about this policy, please email thespeechgrove@gmail.com.

California Privacy Notice (CCPA/CPRA)

If you live in California, you have rights under the CCPA and CPRA laws, including the right to:

Know what personal data we collect and how we use it
Request deletion of your personal data
Opt out of future data sales (we don’t sell data)
Not be discriminated against for exercising your rights

We collect basic contact info, usage data (e.g. via Calendly and Google Analytics), and limited details from tools like ActiveCampaign, Stripe, and Zapier. We don’t sell or share this data for profit.

To make a request, email: thespeechgrove@gmail.com with “CCPA Request” in the subject line.

Policy Version History:

Version 2.2 – 26th August 2025
Added Terms & Conditions for the new Connection Kickstart™ Premium Access Program (launching 17th September 2025). Updated to reflect use of new tools including Buzz (secure messaging) and Skool (community/course platform).

Version 2.1 – 18th June 2025
Expanded details on third-party cookies and embedded tools (Calendly, YouTube, Google Calendar, Zapier). Clarified data types collected via Google Analytics and how these support scheduling, automation, and user experience.

Version 2.0 – 13th June 2025
Updated to reflect CORU-compliant retention guidance, financial record clarification, expanded third-party tool references, and integration of a full cookie policy (including Google Analytics data types).